FAQ’s & advice
In order to provide the highest possible standard of care for our patients, we use the best quality materials and use talented technicians to produce our crowns, bridges and dentures.
We have invested a great deal of time and effort into ensuring that we have the most up to date surgeries with modern equipment and our decontamination rooms have the latest sterilisation machines, which were highly praised by the Care Quality Commission.
Do you treat children?
Yes. We have a reduced fee scale for children’s check-ups and children’s treatment on deciduous (baby) teeth.
Do you have a Denplan insurance scheme?
Yes, we offer the Denplan Essentials and Care covers, please ask your dentist for further information.
Denplan Essentials can be joined immediately without an assessment and covers routine examinations, X-rays, hygienist visits and reduced treatment fees.
Denplan Care will need an assessment appointment, where we can discuss the plan that best suits your needs.
Do you have wheelchair access?
Yes, we have wheelchair access at the front of the practice and there is a downstairs treatment room that enables everyone to access treatment. Our patient toilet is also on the ground floor.
Do you provide an emergency service?
Out of surgery hours, including at weekends, we provide an on-call dentist to care for severe dental emergencies. For more details, see the ‘emergencies’ page of this website.
Do you carry out home visits?
With the excellent access to our new premises, we hope to provide for everyone at the surgery. If this is really not an option, the dentist may decide that a home visit is appropriate. However, a number of procedures are not possible away from a surgery setting and specialist equipment.
Do you open evenings or Saturdays?
At present we do not open on a Saturday, however, late or Saturday opening is certainly something we are willing to consider. If you would find this particularly useful, please let us know.
Do you charge for failed appointments or late cancellations?
There may be a charge, however, the decision is at the dentist’s discretion. This applies also to ‘late’ cancellations made within 24 hours of the appointment.
All the staff at the surgery could not have been any kinder or caring, and the attention that was given for my treatment was faultless, the outcome was beyond expectations, and my smile is back.
Mrs V Watson Read more
